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Library Access Problems:  Working at computer

If you are having an emergency you can call Holli Henslee 417-873-7483 or email at Mon-Fri 8:00-5:00
If you are having difficulty with accessing a library database and it is the weekend contact the circulation desk at 417-873-7338

 Reference Questions:

Contact the ref desk at 417-873-7337 or email There is usually a 24 hr. turn around time for emails sent to the Reference Desk.

 Wireless, Computers, Software, Email:

Contact Computer Services at 417-873-7300 or email

Drury Technical Support Site:

Troubleshooting 101

Technical Support

If you are having difficulties please use one of the contact numbers below. The web site and database sites are down occasionally for maintenance but this is usually done overnight. Get specific about what you are having troubles with ... details help the person diagnose what the issue is.

Password NOT working!

You've clicked on your favorite database, gotten to a login screen and NOW your login/password doesn't work!

The first thing you need to do is VERIFY that your have the right login/password by calling the HELP DESK at 417-873-7300. Make sure they check to see if your login is ACTIVE.

The Library CANNOT help you with your password; ONLY the HELPDESK can.

If you are positive your email account is working and you have remembered your username and password correctly you can contact the library at: Contact Library Support . 
This form will supply the necessary information to help solve problems. The library can test the login for you and make sure that our proxy software is working.

Off Campus?

Use your DRURY EMAIL Name and Password.This will validate your status as a current Drury member.

Can't remember your password:  (417-873-7300).

Contact Library Support - if a databases is not working or the web site has a bug

Help with Files and Documents


If you're having trouble viewing, saving or retrieving PDF documents,try saving the file to your computer and print it from there. Save the file using the save icon located in Adobe Acrobat Reader instead of the File menu.

To print a file, click the print icon on Adobe Acrobat Reader instead of choosing print from the file menu. If you are still encountering problems you may need to upgrade to the latest version of Adobe Acrobat Reader. Upgrading to the latest version will usually solve most common PDF loading/viewing problems.


Are you experiencing trouble with PDFs in JSTOR? Check out their PDF help section-  Article Help

Firefox users: If you click on a PDF link in JSTOR and get an error message that says that the file is damaged, there may be a problem with the Adobe Firefox plug-in in your browser. Follow the instructions below for a workaround:

  1. Open up the Firefox browser
  2. Go to the Tools menu, choose Applications
  3. Find content type Adobe Acrobat Document, under Action, choose Use Adobe Reader (default)
  4. Click OK

Naxos Music Library

Minimum System Requirements 
Browser requirements: Internet Explorer 9.0+, Firefox 21.0+, Safari 5+, Chrome 31.0+. 

HTML5 is the default player for Naxos Music Library, and it should be playable on most desktop or mobile devices. 

Library Tech Support Form

If after reading this page, you are still having issues, please fill out the following form and someone will be in contact with you.