This is the "Error Messages" page of the "Olin Library: Technical Issues" guide.
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Olin Library: Technical Issues  

Last Updated: Jan 24, 2014 URL: http://library.drury.edu/techsupport Print Guide RSS UpdatesEmail Alerts

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Password Not Working

You've clicked on your favorite database, gotten to a login screen and NOW your login/password doesn't work!

The first thing you need to do is VERIFY that your have the right login/password by calling the HELP DESK at 417-873-7000. Make sure they check to see if your login is ACTIVE.

The Library CANNOT help you with your password; ONLY the HELPDESK can.

If you are positive your email account is working and you have remembered your username and password correctly you can contact the library at

Contact Library Support : this form will supply the necessary information to help solve problems.

I can test the login for you and make sure that our proxy software is working.

 

404? Page Not Found

You've logged in through the proxy screen and you expect to see a library database pop up and all you get is a 404 error or Library error message. This message can crop up when the site is not available (bad storm and we have to reboot) BUT the most likely cause for this error is trying to reach a database from a work computer. Most work places have their computers behind a restrictive firewall and you just can't get to the databases.

If you try this from home and are still getting a 404 / Error message check to see if your Windows firewall is turned off. You can usually get to this from the Control Panel /Security. It is slightly different depending on what operating system (XP, Vista, Windows 7) you have. Turn the firewall off and try accessing the databases again. If you still can't get through give us a call at 417-873-7348.

 

 

500 errors

These errors usually show up when a link is bad on the library web site (let us know) OR maybe you have bookmarked a link that has changed. If that's the case then check on the library web site for the current link.

System Admin

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Victoria Johnson
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Olin Library, Drury University
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