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Olin Library: Technical Issues  

Last Updated: Jan 24, 2014 URL: http://library.drury.edu/techsupport Print Guide RSS UpdatesEmail Alerts

General Info Print Page
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TOP 3 Problems

1. Password/Login Not Working  
   a. Check with Tech Services to verify
   b. Make sure you are typing correctly.
   c. Library can't verify login/password.
   d. MUST be your Drury login/password.

2. Trying to Access Database from Work
   a. Workplaces use firewalls that the database can't get past
   b. Try from home.

3. Old or Bad Bookmark
   a. Go to the Library Homepage, click on Databases A-Z.

 

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Welcome

Technical Support

 

If you are having difficulties please use one of the contact numbers below.

The web site and database sites are down occasionally for maintenance but this is usually done overnight.

Get specific about what you are having troubles with ... details help the person diagnose what the issue is.

 

Who to Contact

Library Access Problems:

Please use the contact form if you are having problems with connectivity: Contact Form

If you are having an emergency you can call Victoria Johnson 417-873-7348 or email at vjohnson@drury.edu Mon-Fri 8:30-4:30
If you are having difficulty with accessing a library database and it is the weekend contact the help desk at 417-873-7300

 Reference Questions:

Contact the ref desk at 417-873-7337 or email at refdesk@drury.edu. There is usually a 24 hr. turn around time for emails sent to the Reference Desk.

 Wireless, Computers, Software, Email:

Contact Computer Services at 417-873-7300 or email at helpdesk@drury.edu

Drury Support Site: http://www.drury.edu/support : you will find all kinds of information and help.

System Admin

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Victoria Johnson
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Contact Info
Olin Library, Drury University
417-873-7348
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Subject Guide

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Holli Henslee
 
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