TOP 3 Problems
1. Password/Login Not Working
a. Check with Tech Services to verify
b. Make sure you are typing correctly.
c. Library can't verify login/password.
d. MUST be your Drury login/password.
2. Trying to Access Database from Work
a. Workplaces use firewalls that the database can't get past
b. Try from home.
3. Old or Bad Bookmark
a. Go to the Library Homepage, click on Databases A-Z.
Let us know what to include on this guide.
If you are having difficulties please use one of the contact numbers below.
The web site and database sites are down occasionally for maintenance but this is usually done overnight.
Get specific about what you are having troubles with ... details help the person diagnose what the issue is.
Who to Contact
Library Access Problems:
Please use the contact form if you are having problems with connectivity: Contact Form
If you are having an emergency you can call Holli Henslee 417-873-7483 or email at firstname.lastname@example.org Mon-Fri 8:30-4:30
If you are having difficulty with accessing a library database and it is the weekend contact the help desk at 417-873-7300
Contact the ref desk at 417-873-7337 or email at email@example.com. There is usually a 24 hr. turn around time for emails sent to the Reference Desk.
Wireless, Computers, Software, Email:
Contact Computer Services at 417-873-7300 or email at firstname.lastname@example.org
Drury Technical Support Site: http://www.drury.edu/support